Man with Van Movers Terms and Conditions

These Terms and Conditions set out the basis on which our man with van removal services are provided within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation that requests or accepts a quotation for services and for whom the services are carried out.

We, us, our means the man with van removal service provider supplying the services.

Services means any removal, relocation, loading, unloading, packing, unpacking, or related services we agree to perform for the client, whether for household, office or other goods, within our normal service area in the UK.

Goods means all furniture, personal effects, equipment, boxes and any other items in respect of which we provide the services.

Service area means the geographical area within the United Kingdom in which we normally provide man with van and removal services, as may be described in our marketing or when you make a booking.

2. Booking Process

2.1 All bookings for our services must be arranged in advance and are subject to availability. A booking is only considered confirmed when we have accepted your request and provided written or verbal confirmation of the date, time, vehicle size, number of movers, and indicative price.

2.2 At the time of booking, you must provide accurate information regarding:

The collection and delivery addresses and any access restrictions.

The approximate quantity and nature of the goods to be moved.

Any items that are especially large, heavy, fragile or valuable.

Parking availability and any parking restrictions or permits required.

Staircases, lifts, or other access conditions that may affect the service.

2.3 We reserve the right to amend our quotation or, in extreme cases, to decline or suspend the service if the information provided at the time of booking is materially inaccurate or incomplete, or if the working conditions are unsafe or unlawful.

2.4 You are responsible for ensuring that any necessary parking permits or authorisations are obtained in time for the service. If parking cannot be arranged and we are unable to carry out the service, this may be treated as a cancellation by you.

3. Quotations and Pricing

3.1 Unless stated otherwise, quotations are based on the information supplied at the time of booking, taking into account the service area, travel distance, estimated duration, vehicle requirements and staffing levels.

3.2 Quotations may be given as a fixed price or as an hourly rate with a minimum charge. Where an hourly rate applies, time is normally calculated from the agreed start time or arrival window until completion of unloading at the final destination, and may include travel time between locations.

3.3 All quotations are exclusive of congestion charges, tolls, parking charges, fines, ferry costs, or other third-party charges unless expressly stated. Any such additional costs incurred during the service will be added to the final amount payable by you.

3.4 We reserve the right to adjust our charges where:

The work required differs from that described at the time of booking.

There are delays or waiting times outside our reasonable control, including delays caused by traffic, access restrictions, or your failure to be present at agreed times.

Additional services are requested or required on the day, such as extra stops, packing, dismantling or reassembly.

4. Payments

4.1 You agree to pay for the services in accordance with the quotation and any agreed adjustments. Payment terms will be explained at the time of booking and may include a deposit and a balance payment upon completion of the service.

4.2 Unless otherwise agreed, payment is due in full on the day of the move, immediately upon completion of the unloading or as otherwise notified before the service. We accept commonly used payment methods in the UK, subject to any conditions or surcharges notified in advance.

4.3 Where a deposit is requested to secure your booking, this must be paid within the specified timescale. If the deposit is not received on time, we may release the booking slot without further notice.

4.4 If payment is not made when due, we may refuse to start or continue the service, may retain possession of goods until payment is received, and may charge interest or late payment fees in accordance with applicable UK law.

5. Cancellations and Changes

5.1 If you wish to cancel or change your booking, you must notify us as soon as possible. The effective date of cancellation is the date we actually receive your notification.

5.2 We may apply the following cancellation charges, calculated as a percentage of the agreed quotation or minimum charge:

More than 7 days before the scheduled service: no cancellation charge, but any non-refundable third-party costs may still be payable.

Between 7 days and 48 hours before the scheduled service: up to 50 percent of the total quoted amount or minimum charge.

Less than 48 hours before the scheduled service or on the day of the service: up to 100 percent of the total quoted amount or minimum charge.

5.3 Where a deposit has been paid, this may be retained or applied against any cancellation charges due.

5.4 If you wish to change the date, time or details of your service, we will do our best to accommodate the change but cannot guarantee availability. In some circumstances, a change may be treated as a cancellation and rebooking.

5.5 We reserve the right to cancel or rearrange a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, road closures, illness, or legal restrictions affecting our work within the service area. In such cases, our liability will be limited to rescheduling the service or, if that is not possible, refunding any deposit or prepayment you have made.

6. Your Responsibilities

6.1 You are responsible for:

Ensuring that all goods are properly packed, secured and ready for transport, unless we have agreed to provide packing services.

Removing any fixtures or fittings that you wish to take, unless we have agreed to dismantle them.

Ensuring that the goods do not include any prohibited, dangerous or illegal items.

Being present, or arranging for an authorised representative to be present, at the collection and delivery locations to oversee the service and check the premises.

6.2 You must ensure that access to both collection and delivery addresses is safe, legal and suitable for our vehicle and personnel. You must inform us in advance of any narrow roads, low bridges, height restrictions, pedestrian zones or other constraints within the service area that could affect our ability to reach the property.

6.3 You are responsible for protecting floors, walls and fixtures if you are concerned about possible marks or scuffs during the move. We will take reasonable care but cannot accept liability for normal wear and tear or superficial damage caused by moving large items through tight spaces.

7. Excluded and Special Items

7.1 Unless specifically agreed in writing, we do not carry:

Dangerous, hazardous or explosive materials.

Illegal substances or items.

Animals or live plants.

Perishable goods that require temperature-controlled transport.

7.2 We strongly advise that you do not pack or transport valuable items such as jewellery, watches, money, important documents, or irreplaceable items in our vehicle. If you choose to do so, it is at your own risk and may not be covered by our liability arrangements.

8. Liability and Insurance

8.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section and in applicable UK law.

8.2 We are not liable for any loss or damage arising from:

Wear and tear, gradual deterioration, or inherent defects in the goods.

Poor packing or preparation by you or a third party where we were not responsible for packing.

Handling goods that you or someone acting on your behalf insisted we move against our advice.

Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of external physical damage caused by our negligence.

Events beyond our reasonable control, including but not limited to acts of nature, strikes, road closures, or law enforcement actions affecting our service area.

8.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the goods or a fair proportion thereof, subject to any applicable limits notified to you at or before the time of booking.

8.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress.

8.5 If you wish to increase the level of protection for your goods, it is your responsibility to arrange appropriate insurance cover, or to ask whether enhanced cover is available at additional cost, subject to our terms.

9. Claims and Complaints

9.1 Any apparent loss or damage to goods must be reported to us as soon as reasonably possible and in any event within 48 hours of completion of the service. You should provide details of the items concerned, the nature of the damage and supporting evidence where available.

9.2 We may inspect the goods and investigate the circumstances before determining whether compensation is payable. You must retain any damaged items and packaging until the matter is resolved.

9.3 Complaints regarding the conduct of our staff, delays or service quality should also be raised promptly. We will aim to respond within a reasonable time and work with you to find a fair resolution.

10. Waste and Environmental Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not licensed to transport or dispose of certain categories of waste unless specifically stated.

10.2 We do not remove or dispose of hazardous waste, including but not limited to chemicals, solvents, asbestos, medical waste, flammable substances, or items contaminated with such materials.

10.3 Where we agree to take away unwanted items, these will be limited to non-hazardous household or office items that can lawfully be taken to an authorised recycling centre, charity or disposal facility. Additional charges may apply for this service, which will be confirmed in advance where possible.

10.4 You must not request or permit us to dispose of goods in any manner that breaches local or national regulations, including fly-tipping or leaving items in unauthorised locations within the service area. We reserve the right to refuse any disposal request we consider unlawful or inappropriate.

11. Access, Parking and Charges

11.1 You are responsible for ensuring that we have adequate parking near the property at both collection and delivery points. This may include obtaining permits or authorisations from local authorities where required.

11.2 If suitable parking is not available and our vehicle must park at a distance, resulting in additional walking time or the need for shuttle runs, extra charges may apply to reflect the additional labour and time.

11.3 You will be responsible for any parking fines or penalties incurred as a direct result of inaccurate information provided by you, or your failure to arrange parking or permits, within the service area. Where reasonable, we will discuss any potential issues with you before incurring such charges.

12. Delays and Waiting Time

12.1 We will use reasonable efforts to arrive at the agreed time, taking into account traffic and other conditions within the service area. However, stated arrival times are estimates only and are not guaranteed.

12.2 If we are delayed due to circumstances beyond our control, we will inform you as soon as reasonably practicable. We shall not be liable for any losses you may suffer as a result of such delays, but we will endeavour to complete the service the same day where possible or rearrange by agreement.

12.3 If we are required to wait for access to the property, for keys, or for you or your representative to be present, waiting time may be charged at our applicable hourly rate.

13. Right to Subcontract

13.1 We reserve the right to use subcontractors or partner companies to perform all or part of the services, particularly for larger moves or where specialist vehicles are required. Any such subcontractors will operate under similar standards and obligations.

13.2 Where subcontractors are used, our obligations to you remain governed by these Terms and Conditions, and you will not have a separate contract with the subcontractor unless otherwise agreed.

14. Data Protection and Privacy

14.1 We will collect and use your personal information for the purpose of arranging and providing the services, handling payments, and dealing with any queries or complaints.

14.2 Your information will be held securely and will not be shared with third parties except where necessary to perform the services, comply with legal obligations, or as otherwise permitted by applicable data protection laws in the UK.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no partial exercise shall preclude any further exercise of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.